Infrastructure Systems Engineer

Job Code 107843
Job Deadline Dec 31, 2018
Languages Excellent English and Arabic
Job Category Engineering
Job Type Full Time
Job Level Junior
Description
  • Handle all service requests related to AD, DNS, DHCP, SharePoint, Gmail administration and file service according to the Information Technology (IT) Department SLA
  • Perform extensive troubleshooting on the above mentioned services as well as providing clear and descriptive resolution for the users
  • Handle system generated systems management alerts that may include: replication errors, DNS resolution, and service interruptions
  • Provide infrastructure support for peers’ applications such as student information systems
  • Document all actions taken or needed in incidents and service requests
  • Create or update documents in the internal know error database to ensure proper knowledge transfer across team members
  • Send swift and proper communication in case of critical incidents to ensure all involved and affected parties are informed
  • Continuously participate in identifying technical improvements to decrease any administrative overhead
  • Continuously participate in improving the internal processes to increase the overall efficiency and decrease the response and resolution times
  • Work closely with the first line to ensure the agreed on processes are followed and discuss key areas of improvement through tailoring reports and providing easy to use work instructions
  • Participate actively in planning and executing platform/application installation, design, and upgrade
  • Participate in the integration/consolidation projects
  • Prepare reports, such as effort analysis, quality analysis, and utilization, on regular basis to ensure the best analysis for workloads according to service and engineer are performed; as well as track the teams’ position from the KPIs, service availability, SLAs compliance, and statistical analysis
Qualifications
  • Minimum 3 years of experience in Microsoft infrastructure technologies administration (AD, DNS, DHCP, File server, Sharepoint, Systems Management; mainly SCCM & SCOM)
  • Hands-on experience with Microsoft Windows OS administration tasks (Win 2008/2012/2012R2). Hands-on experience with Microsoft Windows Client OS (Win XP, 7,8 ,8.1)
  • Extensive experience with Microsoft Active Directory, LDAP, DHCP, DNS, and CA. Working knowledge of server hardware (RAID, clustering, virtualization, etc.)
  • Basic Knowledge of Microsoft monitoring solution SCOM
  • Extensive experience with Microsoft SharePoint 2013
  • Extensive experience with Microsoft System Center Family (SCCM)
  • Basic Knowledge of Microsoft Office 365
  • Strong troubleshooting skills on the above products. MCSE Server Infrastructure, MCSA Windows Server, MCSA Office 365, MCSE SharePoint, and MCTS SCCM is a plus. ITIL foundation background is a plus
  • Experience in Gmail administration
Experience 3 - 5 years
Job Contact Person Human Resources
Job Contact Email Please send your updated CV to recruitment@zewailcity.edu.eg.